Refund Policy

Refund Policy

At Scott-Jordan Studio, we are committed to ensuring your satisfaction with our handmade custom designer cushions and elegant soft furnishings. If you are not completely satisfied with your purchase, please review our detailed refund policy below.

Eligibility for Refunds:
- You may request a refund within 30 days of receiving your order.
- Items must be unused, in their original condition, and returned in the original packaging with all tags attached.
- Custom or personalized items are non-refundable unless they are faulty or damaged upon arrival.
- Proof of purchase (such as your order confirmation or receipt) is required for all refund requests.

How to Request a Refund:
- To initiate a return, please contact us at [contact email] with your order number and reason for return.
- Our team will provide you with return instructions and a return address.
- Please do not send items back without contacting us first, as this may delay your refund.

Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.
- We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Processing Your Refund:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 14 days of receiving the returned item.
- You will receive an email confirmation once your refund has been issued.

Exclusions:
- Items returned in a used, damaged, or altered condition may not be eligible for a refund.
- Sale or clearance items are final sale and cannot be refunded unless faulty.

Faulty or Incorrect Items:
- If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement, repair, or full refund, including return shipping costs.

Your Rights:
- This policy does not affect your statutory rights under UK consumer law. You are entitled to a refund, repair, or replacement for faulty or misdescribed goods.

Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact us at [contact email] or [phone number]. We are here to help and ensure your experience with Scott-Jordan Studio is a positive one.

Thank you for shopping with us.